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Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.


Collection of Information

 

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

Cookie/Tracking Technology


The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information


We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


Commitment to Data Security


Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


Privacy Contact Information


If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: CustomerCare@TattooLous.com
By Phone: 631.584.3858

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Return Policy & Procedure
Tattoo Lou’s wants you to be 100% satisfied with your World Famous purchase! We will gladly accept back your unwashed, unworn clothing within 15 days as long as the original tags and accessories are still attached. Pease note- swimwear must also include original hygiene liner. Custom-made clothing and apparel, however, is non-refundable because it’s made just for you.


Due to the intimate nature of body piercing jewelry, we do not accept returns on any body piercing jewelry unless it is returned unopened in the original, sealed package that it was shipped in- this is to protect the health and safety of our customers!


Due to similar health and safety concerns, we are unable to refund any consumable goods such as aftercare products.


All service charges including but not limited to tattoos and piercings performed, are non-refundable. Deposits for such services are also non-refundable.


Tattoo Lou’s Gift Certificates are non-refundable, but can be used at any one of our many locations!


To ship your item, repackage your product in the original box if possible. Include a copy of the packing slip with a note of the reason for return. Please write your daytime phone number and e-mail address on the packing slip, as this will speed processing of your product in the event we need to contact you. Send your package using a traceable delivery service of your choice. We are not responsible for loss or damage during shipment, please insure your items with your carrier. Returns take 2 to 3 business days to process, you will be notified of your return via e-mail. We will attempt to refund the credit card you used for the original transaction. Your credit card company determines the time it takes for the returned amount to post to your account.

-Returns must be processed within 15 days of the original delivery date.

-Please specify the reason for the return and your contact information on the original invoice.

-If you believe you have received a defective or incorrect item, please contact us within 7 business days of the original shipment date at CustomerCare@TattooLous.com


Send your return to:


 ATTN: Returns Department

176 Second St
Saint James, NY
11780


We do not refund the shipping costs on returns.

 

Coming Soon
You can also return your purchase, with the original receipt, to the World Famous Tattoo Lou’s in Westfield South Shore Mall:

 

1701 Sunrise Highway
Bay Shore, NY
11706

 

Store Hours:

Monday - Wednesday 10.00am - 9.00pm
Thursday 10.00am - 9.00pm
Friday 10.00am - 9.00pm
Saturday 10.00am - 9.00pm
Sunday 11.00am - 7.00pm




** We reserve the right to make changes to this policy. Any changes to this policy will be posted.**

 

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